FAQ

Orders are typically fulfilled within 1 to 3 business days. During high-volume periods,like promotions or holiday sales, processing may take a little longer. We’ll send you a shipping confirmation email as soon as your order leaves our warehouse.

Once your order is fulfilled, you’ll receive an email with tracking information so you can follow your package every step of the way.

If your order was canceled and you’re unsure why, we recommend reaching out to our Customer Support team for details and assistance.

We ship to many countries. Shipping options and costs are shown at checkout.

We have a very short window to cancel an order after it’s placed, and while we’ll do our best, we can’t guarantee cancellation. Once your order is placed, we can’t modify individual items, but we may be able to: Cancel the full order, or Update the shipping address, as long as your order hasn’t yet shipped. Once fulfilled, the order can no longer be modified or canceled.

If your order hasn’t been fulfilled yet, contact us as soon as possible, we’ll do our best to update your shipping address. Please note: once an order is shipped, we can’t make changes. XXXXX is not responsible for deliveries sent to incorrect addresses entered at checkout.